At The Toy Cafe, we are committed to deliver your orders promptly and securely. Please refer our detailed shipping policy to understand how we handle shipping for your purchases.

Free Shipping

We are delighted to offer free shipping across India on all orders. There are no hidden charges or minimum order requirements.

Order Processing and Delivery Time

  • Orders are typically processed within 2-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
  • Standard delivery time is 5-7 business days from the date of order dispatch, depending on your location. Please note for remote areas, delivery may take an additional 2-3 business days.
  • COD (Cash on Delivery) orders will be charged with Rs 100 as processing fees.
  • For customized orders, additional shipping charges may apply based on the dimensions and weight of the package. Specific details will be provided during the order confirmation process.
  • In case you are willing to place bulk order (more than 5 units), please contact us for support and assistance at contact@thetoycafe.com
  • During busy periods such as holidays or unforeseen circumstances, there may be a delay in processing your order. In such case, we will keep you informed via email or call.
  • Our delivery partners will make up to two attempts to deliver your order. If the delivery fails after these attempts, the package will be returned to us. Please note for redelivery, additional shipping charges may apply.
  • We are pleased to offer product customization based on customer requirements. For customized orders, please contact our support team at contact@thetoycafe.com or call us on +91 6351843590

How Do I Track My Order?

  • We’ll send you a shipping confirmation via email or SMS when your order ships. This email will contain carrier name and tracking number of your shipment. Customers can check the status of their order by logging into their account at www.thetoycafe.in or carrier partner’s website.

What if I received Damaged products?

We ensure that all products are securely packed to prevent damage during transit. If you receive a package that appears tampered with or damaged, please contact us within 7 days. Please ensure to Include your order details and photographic evidence of the damage. To understand the process for returns or replacement please refer our refund policies

International Shipping

Our services are currently available only in India. We are working on expanding to international shipping.

For any specific questions or additional information, please refer to our full refund policy on our website or contact our customer service team via email contact@thetoycafe.com  or call us on +91 6351843590.

Your satisfaction is our priority, and we are here to assist you with any concerns.